Features of call center solution

Click to call

Make outbound calls efficiently with one click without the need to manually dial-up the prospect mobile numbers.

Live call transfer

Transfer the ongoing support line from one agent or department to another without disconnecting the phone call.

CRM integration

Integrate popular CRM services or custom software with MyOperator call center for smoother workflow.

Remote teams

Set up & manage remote teams of sales and support agents by empowering them to manage business calls from any place.

Call masking

Ensure privacy of your customers as well as support agents by hiding their personal numbers from each other.

Live panel

See real-time activity of the entire call center in one place including agent performance, call logs, and call analytics.

Outbound calling

Make automatic outbound calls to your potential customers or clients and get faster response with IVR inputs.

Toll-free calls

Integrate your call center solution with toll-free service to let customers and prospects call you for free, anytime.

Call queue

Reduce call abandonment with smart call queue, quickly connecting customers with available agents.

Professional number

Build a better brand image with a professional business number as your callers connect with you at zero calling cost.

Multi-level IVR

Add multiple departments and custom voice greetings to your IVR menu as per your unique business requirements.

Recorded conversations

Ensure better training of your sales and support team by using the recordings of your agent’s interaction with customers.