Features of Cloud Contact Center Solution

Call Recording

Record inbound and outbound calls in real-time to listen to them later and maintain quality standards.

Call Control

Queue the calls with mute, hold, and warm transfer, queue call back and voicemail features during customers’ wait time.

International Numbers

Get virtual numbers for multiple countries to optimize your business operations globally.

 

 

Concurrent Calls

Respond to an unlimited number of concurrent inbound and outbound calls maximizing the agent’s efficiency.

Call Routing

Call routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.

Mobile App Access

Exercise greater control and visibility over business calls to optimize customer support by integrating the contact center on your smartphone with ease of access.