IVR System

 

IVRS stands for Interactive Voice Response System, a technology used for handling large volumes of inbound and outbound calls, using intelligent dial tone detection and prerecorded messages to interact with callers. Callers can make payments, inquiries, service updates, request information, etc., quickly and easily on their own. The automation features of IVRS technology allow for efficient marketing, sales, and client interactions.

IVRs elaborated as Interactive Voice Response System is a technology that allows a computer-generated pre-recorded voice or dynamically generated audio to assist the caller on how to progress for an achievable solution.

Interactive Voice Response System is the key to solve customer queries in a hassle-free manner. Enterprises lookout for efficient IVR service providers who further help them to manage their operations and simultaneously assist to reduce the cost inquiry, support calls etc to and from their company.

How does IVR Work

IVR is a computer-generated voice that you hear when you call a customer care number and you get options like press 1 or press 2 to select the desired set of services.

Interactive Voice Response System helps to categorize the incoming calls depending upon the characteristics of the call and redirect the user to the desired answer.

DTMF (Dual Tone Multifrequency) is composed when a customer enters specific numbers on his/her phone’s keypad. Each key on the phone pad has a specific frequency attached to it. So when a customer makes an IVR choice on his phone, a particular frequency is passed through the phone lines to the IVR system, which is further converted to analyse which key was pressed.

Depending on the key touched by the customer, several tasks are then routed which can be the next IVR information or call being routed to an agent.

Custom IVRS solutions

• Build multi-level IVR systems
• Inbound & Outbound call management suites
• Handle large call volumes
• Intelligent call routing
• Personalize your AI-powered IVRS
• Real-time analytics and lead management tools

Choose the Best Cloud IVR Solution Provider

Interactive Voice Response (IVR) is an automated telephony system that handles any call volume of your customers. At Spark TG, the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR service improves productivity and experience as it enables you to map departments and agents using the extension and so allow you interact with your customers and routes calls to the appropriate agent or department.

Call Tracking with IVR Number

Get a single business number and track, record, and maintain all calls. With voicemail, abandoned call reports and call back alerts, you never either miss a call or keep your customers waiting for too long.

Connect to the right agent faster

Manage wait times efficiently by giving caller’s a choice from multi-tiered menus to connect to the appropriate agent or queues.

Toll-free IVR number

Our Toll-Free IVR creates an easy and free of cost channel for customers to access you. Track and record your incoming and outgoing calls with our cloud based telephony system without making the customer shell-out any money while trying to reach you. Avail our Virtual Number Service today!

Transform Your Business with IVR

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.

By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.

IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.

Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.

Sticky agent feature of IVR lets callers speak with the same agent they had spoken to the previous time, letting the conversation start right from where it ended. It eliminates the need of communicating the same information again thereby saving the time of both the parties.

Call barging is yet another remarkable feature of IVR, which helps you assist your agents on call without the caller knowing about it. Furthermore, the integration of CRM with the IVR solution facilitates an error-free and smooth customer experience.

NPath real-time IVR dashboard makes the tracking and monitoring of live calls seamless. We promise 100% data security and 99.99% uptime.