Missed Call solutions

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Missed call service allows enterprises to enable an incoming number and advertise to the customers. User can send a missed call on the specified number and this will be captured by our platform. All the missed call requests coming on the specified number will be stored and customer can login and check the details on the online dashboard.

Missed call service can be used for several services as below:

  • New user registration verification
  • Generate leads
  • Polls with different missed call numbers for different options
  • Request after service feedback – Example: If you are happy give a missed call at 8888811111 else give a missed call at 8888822222

Customer can also configure following options:

  • Send Confirmation SMS to the user
  • Forward the requests to the external website/application
  • Schedule a voice SMS to the user
  • Never miss a single customer query
  • Bespoke IVRS integration
  • Automated Miss Call delivery
  • Integrated email reporting

Predective Dialer:

  • Perks You and Your Agents Will Love
  • Triple productivity
  • Cloud or on-premise solution
  • Scalable and flexible
  • Built-in CRM with auto tracking
  • Works Anywhere with Internet connection
  • Intuitive interface and design
  • Feature rich and yet easy to use
  • You can try before you buy
  • Seamlessly integrates with other software
  • Predictive, Preview, and Progressive Dialing
  • With easy to use campaign management tools, you can run and manage predictive dialer campaigns, set call volume options, call forwarding options, and use different dialing modes including progressive, preview, manual, and predictive.
  • Cloud or on-premise solution
  • Always a Live Connect
  • Run multiple simultaneous campaigns
  • Make hundreds of calls per minute
  • Alternate Phone System
  • Automatic Time Zone Adjustment

Advanced OptPace volume pacing algorithm

Get detailed campaign reports

Boost Agent Productivity With the Agent Dashboard

Manage all aspects of your call center predictive dialer software from the Agent Dashboard™,a unified agent desktop software for call control and quick CRM access. Agents can pick up calls, forward calls, and put calls on hold with the Agent Dashboard™. Whenever a live call connects, your agents will see a popup screen with the caller’s CRM information on it. From there, agents can enter notes, history, view call history, send emails, and edit CRM record information.

  • Automatic CRM popup screen
  • Dynamic call scripts
  • Call routing and forwarding
  • Answer anywhere using PC and headset
  • Edit, share, and save CRM information
  • Call recording

Convert Leads to Customers with the Built-in CRM

Managing all your data can be tough, which is why we offer a fully integrated Voicent CRM, with support for Salesforce, ZohoCRM, and SugarCRM integrations. Withs built-in CRM, you can upload and import your contact lists with the click of a button. Voicent CRM allows you to create contact lists using campaign results and automatically handles opt in opt out.

  • Unlimited contact groups and sublists
  • Quick search CRM contacts
  • Easy importing and uploading
  • Save custom CRM fields
  • Automatically generated reports
  • Use built-in CRM or integrate CRM

Automate Your Business Workflow

With Npath CRM and predictive dialer, you can set up triggers whenever a lead becomes a customer, when a call recipient opts in to your campaign, and much more.

Define custom behavior-based triggers

Multi-channel automation by phone, text, email

Set up automatic email drip systems

Run automated marketing campaigns

Automatic opt in opt out management

Set up automatic notifications

Automation Is Simple:

{1}Create or import a call list

{2}Have agents ready to answer live answer calls

{3}Npath Predictive Dialer is Great For

Call center outbound campaigns with many agents

Predictive dialer campaigns help agents increase productivity by reducing the time they spend hand dialing and waiting for lines to connect.

Business marketing campaigns by a single user

Are you a one man army? Use the predictive dialer to spread your message with call center professionalism.

Campaigns to deliver consistent marketing messages by agents

Use the predictive dialer to deliver professional, call center quality marketing and sales messages. When a prospect is interested, their call will be automatically connected to a live agent.

Political campaigns to reach more voters

Use the predictive dialer to reach voters, send your campaign message out, and generate buzz about your campaign.

Nonprofit fundraising campaigns

Fundraising has never been easier with predictive dialing. Use predictive dialing to find potential donors and interested volunteers.

Debt Collection

Make calls to people to collect debt and keep their payments on time