An omnichannel cloud call center is a multichannel customer experience strategy that delivers a seamless experience across all touch points. It’s easily available via an internet server. Companies that want to enhance their customer experience use omnichannel cloud call center solutions to connect together customer interactions, such as voice, text and social media, to carry context throughout the customer journey.
How can Omnichannel Platform Enhance Customer Experience?
Power your inbound contact center solutions with ACD, IVR, and VQ Pass and reduce customer’s waiting time
Route the customers to the right agent to ensure a higher first call resolution rate
Increase call connection rate using outbound dialer and save agents’ time with smart operations
Make your sales proactive with various dialers and scale exponentially
Manage voice and all digital channels in one system
Contact Center System Integrations
Integrate workforce management systems, CRM software, and other legacy systems. Ameyo Call Center Solution integrates with popular out-of-the-box business tools and has APIs for custom integrations
Manage omnichannel interactions and let your customers reach you on their preferred channel using extensive integration capabilities
Get a more effective and efficient call routing process using CTI. The telephone, IVR, and ACD can be seamlessly integrated with the business tools and database
Features like toolbar integration, screen pop, and two-way synchronization of information enable agents to retrieve customer information and answer the calls with a warm start to improve the customer experience