Outbound call center

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Empower Agents with Versatile Dialing Modes

With call center-grade predictive dialing, preview dialing, progressive dialing, click-to-call, a built-in CRM, delivering great caller experiences is easy and effective. Voicent’s Outbound Call Center Solution contains 4 key Voicent software products: Call Center Manager Software, Voicent CRM, Voicent Predictive Dialer, and the Agent Dashboard softphones.

Feature Overview

  • Npath Outbound Contact Center solution contains all features of Call Center Manager, Npath CRM, Predictive Dialer, and Agent Dashboard™.
  • Easy Outbound campaign management
  • Phone conversation recording and call monitoring
  • Auto pacing call volume based on current drop rate, agent availability, and campaign statistics
  • Provides whisper coaching feature allowing live-call coaching that is inaudible to customers.
  • Real-time campaign, agent, and performance reports
  • Compliance for FTC’s limitations and requirements on Dropped-Call rate
  • Set line usage based on campaign and call parameters
  • Set ACD based on campaign and call parameters
  • Automatically direct line usage for maximum control
  • Create and manage automatic call distribution (ACD) plans
  • Match messages, campaigns and agents for maximum impact
  • Predictive dialing, preview dialing, progressive dialing, manual dialing
  • Specify particular agents for specific call demographics
  • Dynamic Agent Scripts
  • Agent Dashboard Desktop Softphone
  • At-Home Agent Softphone
  • Professional greetings and self-service touchtone options
  • CRM Screen Popup and built-in CRM
  • Text to speech and Automated Speech Recognition
  • IVR Drag and Drop Phone Menu Builder
  • Voicemail, email integration, agents extensions
  • Music on hold and Virtual Receptionists
  • Skills-based routing, time-specific routing, priority routing, voicemail routing