When you are making a high-value sale, you want to see the person to understand the body language and non-verbal cues which will help you make the right decision. E.g. loan interview with MSME or learning programs for children
Customer Service Requiring Additional Information
While servicing customers, if you want to get additional information like the customer needs to show a device or share his screen, it can be done quickly in real-time over video chat.
A relationship manager can use Video Chat to introduce himself and handhold customers to resolve their queries instantaneously.